Effective Date: 24th June 2024
Welcome to Hexazen Technologies LLC (“Company,” “we,” “us,” or “our”). We are committed to delivering outstanding services to our customers. This Refund Policy outlines the terms and conditions governing requests for refunds related to our services. By using our website and engaging our services, you agree to comply with the terms of this Refund Policy.
Service Eligibility for Refund
- Eligible Services: Refunds may be available for certain services, subject to specific conditions outlined below. Please note that not all services are eligible for refunds, and eligibility criteria may vary based on the nature of the service.
Refund Requests
2.1 Timeframe for Refund Request: To qualify for a refund, you must submit a written request to our customer support team within 7 days from the service completion date. Requests submitted after this period may not be considered.
2.2 Submitting a Refund Request: To initiate a refund request, please email our customer support team at [email protected]. Include your name, contact information, order details, and a clear explanation for the refund request.
Refund Evaluation and Processing
3.1 Evaluation: Upon receiving your request, we will evaluate it based on the applicable terms and conditions. We reserve the right to determine refund eligibility in accordance with this Refund Policy.
3.2 Decision: We will notify you of our decision regarding refund eligibility in writing within a reasonable timeframe. If approved, we will specify the refund amount and method.
3.3 Processing: Approved refunds will be processed within 3 days of approval notification. Refunds will be issued via the original payment method, unless otherwise agreed upon.
Refund Exclusions and Limitations
4.1 Non-Refundable Services: Certain services are not eligible for refunds, including customized or personalized services, digital products, software licenses, or services explicitly designated as non-refundable at the time of purchase.
4.2 Partial Refunds: Depending on circumstances and applicable terms, partial refunds may be offered for eligible services.
Customer Obligations
5.1 Cooperation: To facilitate refund evaluation and processing, you agree to provide any necessary information or clarification requested by our customer support team.
Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes are effective immediately upon posting on our website. Please review this policy periodically for updates.
Contact Us
If you have questions or concerns about this Refund Policy, please contact us at [email protected]. Our customer support team is available to assist you.
By using our services, you acknowledge that you have read, understood, and agree to abide by this Refund Policy.